Can I modify or cancel my order?
Due to nature of our business unfortunately you won’t be able to cancel or modify the order after it was placed; however, we do offer very convenient return process. Please review our return policy for more information.
Can I exchange the glasses?
If you would like to exchange the glasses you have received please fill out the return request and place a new order on our website. Please note that all returned items must have plastic tag attached. Additional fees will be charged for any product missing original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in "sellable" condition).
When should I expect to be billed?
We do offer several methods of payment. For credit card orders you will be billed when the order is shipped out; however, you might see the authorization on your credit card statement as soon as the order is placed. All PayPal orders are billed at the time of the order.
How long does it take to process an order?
Our processing time for stock orders 24 hours.
However, please remember that all prescription glasses are custom made and need additional processing time.
Can I expedite my order?
We are always happy to help. Please send us an email or give us a call and we will try our best to expedite your order.
We ship to more than 45 countries. All orders are shipped via UPS or USPS and are insured.
Does the shipping time include processing time?
Please note processing time doesn't correlate with shipping time. Once the order is placed and goes through the processing phase, the order is getting shipped via the shipping method chosen by customer at the time of placing the order. It usually take 2-4 Days within the US, 6-10 Days International.
Do you offer tracking Information?
You should receive an email with the tracking information as soon as the order is shipped out.
Do you ship internationally?
We ship to more than 45 countries. Please check if we can ship to your country in the drop down menu at checkout.
Do you ship to P.O boxes?
We normally do not ship to P.O. Boxes, U.S. Territories and APO/FPO addresses; however, some exceptions may apply. Please contact us in a case you don’t have any other address except for PO Box, U.S. Territory or APO/FPO address.
What shipping options do you offer?
We currently use two carriers, USPS (United States Postal Service) and UPS (United Parcel Service) for shipping. USPS might be cheaper; however, from our experience the tracking information is not always timely updated. UPS is sometimes faster and a little more expensive, but has a high-quality tracking system. (Tracking information is emailed when the package is shipped). We do not offer Saturday delivery as an option for UPS at this time. When in doubt about choosing a shipping method, we suggest UPS.
Is my package insured?
Yes, all our packages are insured.
Returns and exchanges
You tried the glasses and you are not happy about them? No problem, you can return it within 14 days.
How can I return an order?
Please sent us an Email: email@example.com or use the contact form and enter your order ID and Name. Please note that to process a return, your order must have been placed at shadesspot.com within the last 14 days after order was delivered. Please refer to your email confirmation for your Order ID. Please Contact Us if you have any questions.
What is 14 days return policy?
In order to complete a return please fill out a return request and send the package back to us. All returns must be made within 14 days from the original delivery date.
What is International return policy?
In order to complete a return please fill out a return request and send the package back to us. All returns must be made within 21 days from the original delivery date.
When should I expect a refund?
We usually process all returns within 48 hours after the package has been received at our warehouse. However, please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
I've missed the returns deadline. May I still return the glasses?
All return requests should be processed within 14 days from the delivery. We won’t accept late return requests.
May I return prescription glasses?
All prescription glasses are custom made and, therefore, cannot be returned.
Are any products non-returnable?
Yes, and these products are clearly marked as not-returnable on the product page. Additionally, all sale items should be considered as final sale. Please note, contact lenses are not a subject to return.
Other Frequently Asked QuestionsJust some additional information for you.
Are they Authentic?
All glasses sold on our website are authentic. All glasses come in its original box along with accessories.
How safe is my personal information?
We do not store any credit card information; you will have to enter your credit card number every time you make a purchase. As for your private information in your account, Sunsvision.com does not share any personal information with any third parties. You will only receive emails from us.
How Do You Prevent Fraud?
We deeply appreciate all our customers and would like to protect their information to the best of our ability. As we don’t know our customers in face, we have to follow several steps to prevent any possible fraud activity. We have to verify that not only the name but also the billing address, phone number and email address match the information the bank has associated with the form of payment the customer is using. We may contact our customers if we can’t verify this information. We don’t tolerate any fraud activity and constantly working on improving its’ identification and prevention methods.
What do i do if i need a repair?
Please email firstname.lastname@example.org with photos of the front, back and side of the damaged item so that we can assess if the frame is repairable and issue an RA.